Operator Q&A
Sci Games works best when the service conversation starts before the machines arrive. Our team reviews power drops, network handoff, card reader position, ticket handling, staff training and parts stocking so your arcade or VR attraction opens with fewer surprises.
Service questions
Send drawings while electrical and network locations are still flexible. Early review lets us group high-draw machines, protect service access behind cabinets and reduce avoidable extension cords or awkward card-reader placement.
Yes. Redemption machines need payout, prize and ticket handling discipline, while VR areas need headset hygiene, session turnover and tracking calibration. We keep those workflows separate but document them in one operator binder.
We ask for provider, reader model, network segmentation, card settlement method and whether tickets, points or wallet balances are reconciled at the attraction, the counter or the central management system.
Parts are grouped by revenue risk. High-touch controls, sensors, belts, power supplies, readers and headset accessories go into the first stocking list because they create the fastest guest-facing downtime when missed.
Training is written for floor teams, not only technicians. It covers pre-open checks, guest reset scripts, prize counter escalation, cleaning cadence, basic troubleshooting and when to stop guessing and contact support.
We recommend a first-six-week scorecard: plays per day, revenue per play, uptime, service calls, prize cost percentage, queue complaints and staff comments from peak weekend blocks.
Yes. Many operators swap low-earning machines first, then add VR or larger prize pieces after traffic data validates the initial layout. We document each phase so electrical and signage choices do not block the next one.
Clear records. A dependable partner records cabinet serials, settings, cashless configuration, parts lists and technician notes so every future service call starts with context instead of guesswork.
Use the form to send site size, target opening date, machine count and current cashless platform. We will respond with the records needed for a grounded demo discussion.